SpinFormula is operated by Win Vision N.V., a company incorporated under the laws of Curaçao. We hold a licence issued by Curaçao eGaming (GCB) under licence number ALSI-202509029-FI1, which sets the regulatory framework within which we run every part of this site. That licence carries obligations — around fairness, financial conduct, and player protection — that we are required to meet and that our regulator monitors. We launched in 2026, and from the outset our aim has been to run a straightforward, properly governed online casino for players in the United Kingdom.

How we are held accountable

Holding a Curaçao eGaming licence means we operate under a defined set of rules rather than at our own discretion. Our licence can be reviewed or revoked if we fall short of those standards, which gives the framework real weight. We take that seriously. When a player raises a complaint or a dispute, we follow a documented process: we acknowledge the issue promptly, investigate it against the facts we hold, and respond with a clear outcome. We do not treat complaints as inconveniences — they are one of the more direct ways we learn where the platform is not working as it should.

We also choose our game providers and payment routes carefully. Every studio whose games appear on SpinFormula — including Pragmatic Play, Evolution, NetEnt, Play'n GO, and others — operates under its own regulatory oversight and uses certified random number generation. We do not list providers simply because they are available; we look at how they are regulated and whether their products meet a reasonable standard of integrity before they go live on the site.

Safer gambling and how we build around it

Safer gambling is not a box we tick at the margins of the platform. It shapes how we build and manage the site. We provide tools that let you set deposit limits, session reminders, and self-exclusion periods directly through your account. These controls are accessible because we think they should be easy to find and use, not buried. If you want to take a break or close your account, we make that straightforward.

We are clear about who SpinFormula is for: adults who want to play casino games for entertainment, with money they can afford to spend. We are not trying to reach people who are vulnerable or who are chasing losses. If your play pattern raises a concern, our team may reach out — not to keep you playing, but to check that everything is in order.

On the financial side, we keep player balances separate from our own operational funds. Your deposits are not used to run the business; they are held to be returned to you through withdrawals or used for play as you direct. Withdrawals are processed within zero to twenty-four hours in most cases, and the minimum withdrawal amount is £20, matching the minimum deposit. We support a broad range of payment methods — from cards and e-wallets through to cryptocurrency — because we think you should have reasonable options for how you move money to and from your account.

If you have a question about how we operate, our support team is available to help. We would rather you asked than assumed.